| 多层次模糊模型在企业顾客满意度测评中的应用研究 |
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| 引用本文： | 尹衍波.多层次模糊模型在企业顾客满意度测评中的应用研究[J].经济研究导刊,2011(14):52-53. |
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| 作者姓名： | 尹衍波 |
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| 作者单位： | 黑龙江生物科技职业学院,哈尔滨,150025 |
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| 摘 要： | 运用模糊集合的原理,对顾客满意度、顾客满意度均值和顾客满意度指数赋予了新的定义,在此基础上提出了企业顾客满意度的多层次模糊测评模型,以提高测评的准确性。
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| 关 键 词： | 顾客满意度 顾客满意度均值 顾客满意度指数 |
Research on the application of the multi-level fuzzy model in the customer satisfaction assessment |
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| YIN Yan-bo.Research on the application of the multi-level fuzzy model in the customer satisfaction assessment[J].Economic Research Guide,2011(14):52-53. |
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| Authors: | YIN Yan-bo |
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| Institution: | YIN Yan-bo(Heilongjiang biological science and technology vocation college,Harbin 150025,China) |
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| Abstract: | Using of vague set principles on customer satisfaction,customer satisfaction average value and customer satisfaction with the new definition,based on this set up enterprise customer satisfaction level of the more blurred functional testing model to enhance the accuracy of the functional testing. |
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| Keywords: | customer satisfaction customer satisfaction average value customer satisfaction index |
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