Leadership Competencies for Hotel General Managers: The Differences in Age,Education, and Hotel Characteristics |
| |
Authors: | Pimtong Tavitiyaman Naree Weerakit Bill Ryan |
| |
Institution: | 1. School of Professional Education and Executive Development, The Hong Kong Polytechnic University, Kowloon, Hong Kongspimtong@speed-polyu.edu.hk;3. Faculty of Hospitality and Tourism, Prince of Songkla University, Songkhla, Thailand;4. School of Hotel and Restaurant Administration, Oklahoma State University, Stillwater, Oklahoma, USA |
| |
Abstract: | This study was designed to explore the leadership competencies necessary for general managers (GM) in Thailand hotels. The exploratory factor analysis extracted six leadership competency components: leadership, motivational/interpersonal skills, strategic orientation, planning and implementation, team building and ethics, communication skills, flexibility, and concern for the community. The results showed that team building and ethics, leadership, and communication skills are the most important factors for the GMs. In contrast, flexibility and strategic orientation were the least important competencies for them. There were significant differences between leadership competency factors and GMs’ age, education, hotel stars, and hotel locations in diverse aspects. |
| |
Keywords: | leadership competency hotel general manager (GM) age education star rating location |
|
|