TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty |
| |
Authors: | Minjoon Jun Shaohan Cai Hojung Shin |
| |
Institution: | aDepartment of Management (MSC 3DJ), College of Business, New Mexico State University, Las Cruces, NM 88003-8001, USA;bLakehead University, 955 Oliver Road, Thunder Bay, Ont., Canada P7B 5E1;cDepartment of Management and Administrative Sciences, Mendoza College of Business, University of Notre Dame, Notre Dame, IN 46556, USA |
| |
Abstract: | In this study, we investigate the transferability of TQM practices to offshore manufacturing firms by validating direct and indirect relationships among top management commitment, HR-focused TQM practices, employee satisfaction, and employee loyalty. Our research objective is to isolate critical TQM practices that would enhance employee satisfaction and loyalty among maquiladora workers. On-site surveys were conducted at two leading maquiladora firms that have long implemented TQM. The statistical results indicate that employee empowerment, teamwork, and employee compensation have a significant and positive influence on employee satisfaction. The improved employee satisfaction leads to a higher level of employee loyalty. In addition, the results indicate that the effects of top management commitment on employee empowerment and teamwork are significantly mediated by employee training, implying that the success of employee empowerment and quality teams can be dependent upon the level of employee training. |
| |
Keywords: | Offshore manufacturing Total quality management Employee satisfaction Structural equation modeling |
本文献已被 ScienceDirect 等数据库收录! |
|