| 黑龙江邮政物流顾客满意度指标体系构建与评价研究 |
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| 引用本文： | 王海滨. 黑龙江邮政物流顾客满意度指标体系构建与评价研究[J]. 物流科技, 2011, 34(5): 138-140 |
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| 作者姓名： | 王海滨 |
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| 作者单位： | 黑龙江生物科技职业学院,黑龙江,哈尔滨,150025 |
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| 摘 要： | 在对黑龙江邮政物流业务环境分析的基础上,针对黑龙江邮政物流顾客满意度评价问题,通过运用数量统计和运筹学方法,定量和定性的分析,对顾客满意度做出客观、公正和准确的综合评判,其对提高黑龙江邮政物流的核心竞争力和实施可持续发展战略具有十分重要的现实意义。
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| 关 键 词： | 邮政物流 满意度 评价指标体系 |
Research on the Establishment and Evaluation of Heilongjiang Post Logistics Customer Satisfaction Index System |
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| WANG Hai-bin. Research on the Establishment and Evaluation of Heilongjiang Post Logistics Customer Satisfaction Index System[J]. Logistics Management, 2011, 34(5): 138-140 |
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| Authors: | WANG Hai-bin |
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| Affiliation: | WANG Hai-bin(Heilongjiang Vocational College of Biology Science and Technology,Harbin 150025,China) |
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| Abstract: | Based on the analysis of the business environment of Heilongjiang post logistics,for the evaluation of customer satisfaction degree,we make objective,fair and accurate judge through the use of number of statistics and operations research methods and quantitative and qualitative analysis.It is of great practical significance to improve Heilongjiang post logistics core competitiveness and sustainable development strategy. |
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| Keywords: | post logistics satisfaction degree evaluation index system |
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