Facilitating co-production in public services: management implications from a systematic literature review |
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| Authors: | Mariafrancesca Sicilia Alessandro Sancino Tina Nabatchi Enrico Guarini |
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| Institution: | 1. Department of Management, Economics and Quantitative Methods, Università degli Studi di Bergamo, Italy;2. Public Leadership &3. Social Enterprise &4. Director of Citizenship &5. Governance Research, The Open University, UK;6. Department of Public Administration and International Affairs, Maxwell School of Citizenship and Public Affairs, Syracuse Unviersity, USA;7. Department of Business and Law, University of Milano-Bicocca, Italy |
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| Abstract: | Drawing on the results of a systematic literature review of empirical studies, this paper sheds light on six broad factors that facilitate the initiation and implementation of co-production in public services. The factors are classified into two overarching categories: organizational factors, including organizational arrangements, professional roles, and managerial tools; and procedural factors, including participant recruitment, participant preparation, and process design. For each set of factors, the paper provides a series of management implications. It concludes with additional observations for practice. |
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| Keywords: | Co-production public services systematic literature review |
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