CRISIS KNOWLEDGE IN TOURISM: TYPES,FLOWS AND GOVERNANCE |
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| Institution: | 1. Università di Torino, Dipartimento di Economia & Collegio Carlo Alberto (BRICK), Italy;2. Banca d’Italia, Structural Economic Analysis Department, Economic and Financial History Division, Italy;3. LUISS, School of European Political Economy (SEP) & Collegio Carlo Alberto (BRICK), Italy;1. University of Wollongong, Australia;2. The University of Queensland, Australia;3. University of Natural Resources and Life Sciences, Austria;1. Geomedia Research Group, Karlstad University, Karlstad, S-651 88, Sweden;2. School of Business, The University of Queensland, Brisbane, Queensland 4072, Australia;1. Tourism and International Development, School of Sport and Service Management, University of Brighton, Darley Road, Eastbourne BN20 8JA, UK;2. The University of Brighton, UK;3. School of Sport and Service Management, University of Brighton, UK;4. School of Business, Faculty of Business, Economics and Law, Queensland University, Australia |
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| Abstract: | Driven by the rapidly growing number of crises that affect tourism, the study of crisis knowledge management is gaining an increased interest in the tourism field. Effective management of crisis knowledge enhances the resilience of tourism organizations and destinations in crisis situations, strengthens their defense mechanisms, limits potential damages and allows them to bounce back to normalcy faster. This paper uses critical incident interviews with 21 tourism executives in order to identify the types of crisis knowledge they employ in the advent of a crisis and to explore the crisis knowledge management processes and flows within their organizations. Drawing from extant generic literature and the informants’ responses, the paper proposes a framework for the governance of crisis knowledge in tourism. |
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