Hotel property performance: The role of strategic management accounting |
| |
| Institution: | 1. The University of Queensland, UQ Business School, Brisbane, QLD 4072, Australia;2. SAW Consulting, Rue du Liseron 9, 1006 Lausanne, Switzerland;3. Ecole hôtelière de Lausanne, HES-SO//University of Applied Sciences Western Switzerland, Route de Cojonnex 18, 1000 Lausanne 25, Switzerland;1. Department of Foodservice Management, College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea;2. School of Hospitality and Tourism Management, Purdue University, West Lafayette, IN 47907-0327, United States;1. IULM University, Istituto di Economia e Marketing, via Carlo Bo, 1, I-20143 Milan, Italy;2. Dondena Center for Research on Social Dynamics, Bocconi University, via Röntgen, 1, 20136 Milan, Italy;1. Industrial Management, Tampere University of Technology, P.O. Box 541, FI-33101 Tampere, Finland;2. VTT Technical Research Centre of Finland, P.O. Box 1300, FI-33101 Tampere, Finland;1. Università Cattolica del Sacro Cuore, Facoltà di Economia, Largo F. Vito, 1, 00168 Roma, Italy.;2. Cerismas-Università Cattolica, 1 Largo Gemelli, 20123 Milano, Italy. |
| |
| Abstract: | In the current study, we contend that to enhance their competitiveness and performance, hotel properties need to develop and implement internal policies and procedures such as strategic management accounting that are consistent with their business strategies and account for changing competitive demands. We employ a sample composed of 80 hotel properties to investigate the key precursor of hotel property strategic management accounting use and its impact on hotel property customer and financial performance. The results highlight that market orientation business strategy is a key determinant of hotel property strategic management accounting use and illuminate the mediating influence of hotel property strategic management accounting use and hotel property customer performance on the relationship between hotel property market orientation business strategy use and hotel property financial performance. Recommendations are provided for both researchers and hotel managers concerning their future study of, or use of, strategic management accounting. |
| |
| Keywords: | Strategic management accounting Customer accounting Competitor accounting Market orientation Customer performance Financial performance Contingency theory |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
