| 基于AHP法的企业物流服务评价 |
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| 引用本文： | 朱传波,詹文友.基于AHP法的企业物流服务评价[J].嘉兴学院学报,2008,20(5):67-70. |
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| 作者姓名： | 朱传波 詹文友 |
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| 作者单位： | 1. 嘉兴学院,商学院,浙江嘉兴,314001
2. 嘉兴学院,外国语学院,浙江嘉兴,314001 |
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| 摘 要： | 从客户需求的实际出发，科学设计物流服务评价指标体系；应用AHP法构建企业物流服务评价模型，结合专家意见法，对自身物流服务水平进行量化考核和评价，提升客户满意度。
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| 关 键 词： | AHP法 物流服务 客户服务 评价 |
Evaluation of Enterprise Logistics Service Based on AHP |
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| ZHU Chuan-bo,ZHAN Wen-you.Evaluation of Enterprise Logistics Service Based on AHP[J].Journal of Jiaxing College,2008,20(5):67-70. |
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| Authors: | ZHU Chuan-bo ZHAN Wen-you |
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| Institution: | ZHU Chuan - bo , ZHAN Wen - you ( a.School of Business ; b. School of Foreign Languages, Jiaxing University, Jiaxing, Zhejiang 314001 ) |
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| Abstract: | From the point of customer demand,the paper designs scientifically the evaluation sign system of logis- tics service.Applying AHP Method to construct logistics service evaluation mode combined with exports' proposal,to e- valuate the level of own logistics service,and to improve the degree of customer's satisfaction. |
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| Keywords: | AHP method logistics service customer service evaluation |
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