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When Blame-Giving Crisis Communications are Persuasive: A Dual-Influence Model and Its Boundary Conditions
Authors:Antonetti  Paolo  Baghi  Ilaria
Institution:1.NEOMA Business School, France, Rouen Campus, Rouen, France
;2.University of Modena and Reggio Emilia, Reggio Emilia, Italy
;
Abstract:Journal of Business Ethics - Companies faced with a crisis sometimes blame others in their communications, when they feel that responsibility for the negative event lies elsewhere. Research has...
Keywords:
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