服务外包不等于服务业外包——服务外包概念再认识与理论新析

服务外包快速发展的同时,存在诸多对服务外包概念的模糊认识。服务外包不是服务业的外包,而是服务活动的外包。服务外包涵盖制造业、服务业各领域,而不仅仅是服务业一家的事情。相应地,服务外包动因理论应随服务外包发展实践得以重新诠释并适度扩展。以扩展理论为指导,以服务外包市场驱动因素和选择接包商要素为基础,建立服务外包承接地竞争力评价体系,并积极推进接包商CMMI资质认证工作。

On Rediscovering the Concept of Service Outsourcing and New Analyses of the Corresponding Theory

With the fast development of service outsourcing,there is much obscure recognition of the concept of service outsourcing.Service outsourcing is not Service industry outsourcing,but service activities outsourcing.Service outsourcing covers manufacturing industry,service industry,etc.rather than service industry only.Accordingly,service outsourcing motivation theory should be reinterpreted and moderately expanded with service outsourcing practices.As the guide of the expanded theory,on the basis of the service outsourcing market-driving factors and the elements of choosing service provider,we should build the competitive power evaluation system of the areas undertaking service outsourcing,and actively promote the work of CMMI qualification certification of our enterprises.