| 第三方物流企业的评价和选择 |
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| 引用本文： | 梁建.第三方物流企业的评价和选择[J].华东经济管理,2004,18(6):140-142. |
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| 作者姓名： | 梁建 |
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| 作者单位： | 华东理工大学,工商经济学院,上海,200237 |
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| 摘 要： | 在物流外包被越来越多的企业采用的同时,也产生了第三方物流企业服务令人不满意的问题。本文提出了对第三方物流企业考核的两个标准:服务价格和客户满意度。并就客户满意度的评价指标和计算模型进行了分析。最后,结合发包企业的具体需求,进行选择分析。
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| 关 键 词： | 物流外包 第三方物流 客户满意度 |
| 文章编号： | 1007-5097(2004)06-0140-03 |
| 收稿时间： | 2004/9/24 0:00:00 |
| 修稿时间： | 2004年9月24日 |
Evaluation and Selection Method in Third Part Logistics Enterprises |
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| LIANG Jian.Evaluation and Selection Method in Third Part Logistics Enterprises[J].East China Economic Management,2004,18(6):140-142. |
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| Authors: | LIANG Jian |
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| Institution: | School of Business and Economics,East China University of Technology,Shanghai 200237,China) |
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| Abstract: | While logistics outsourcing is adopted by more and more enterprises, service quality of TPL becomes a very important issue. This paper puts forward two standards to examine TPL enterprises-service price and customer satisfaction, analyzes the evaluation index of customer satisfaction and calculation model, and makes a through analysis about selection methods which should be adopted by enterprises searching for logistics service in accordance with their concrete demands. |
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| Keywords: | logistics outsourcing third part logistics customer satisfaction |
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