An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels |
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Authors: | BeomCheol Kim Gyumin Lee Kevin D Carlson |
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Institution: | 1. Department of Hospitality & Tourism Management, Pamplin College of Business, Virginia Tech, 362 Wallace Hall, Blacksburg, VA 24061, USA;2. Department of Management, Pamplin College of Business, Virginia Tech, 2094 Pamplin Hall, Blacksburg, VA 24061, USA |
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Abstract: | The present study investigates the nature of the relationship between Leader-Member-Exchange (LMX) quality and turnover intent in the South Korean hospitality industry. Self-administered survey questionnaires were collected from 232 frontline workers as well as 88 supervisors employed in hotel properties. Prior research has produced mixed results, finding linear relationships between LMX quality and turnover intent in some studies and non-linear relationships in others. Traditional hierarchical regression analyses were performed to test the nature of the relationship in these two samples. We found evidence for a U-shaped curvilinear relationship between LMX and turnover intent for non-supervisory employees, but only a linear relationship for supervisory employees. Conceptual and practical implications and recommendations for future research are provided. |
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Keywords: | Leader-Member-Exchange (LMX) Turnover intent U-shaped curvilinear relationship Organizational level |
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