| 基于物流能力的物流服务质量研究 |
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| 引用本文： | 周荛阳.基于物流能力的物流服务质量研究[J].物流科技,2009,32(12):93-95. |
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| 作者姓名： | 周荛阳 |
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| 作者单位： | 广东水利电力职业技术学院,广东,广州,510635 |
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| 摘 要： | 从物流服务质量的内涵及物流能力及构成要素着手，提出提高物流能办是提高物流服务质量的重要手段，在此基础上分析了企业如何基于物流能力的物流服务质量的提高。
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| 关 键 词： | 物流服务质量 物流能力 竞争优势 |
Study on Logistics Service Quality Based on Logistics Capabilities |
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| ZHOU Rao-yang.Study on Logistics Service Quality Based on Logistics Capabilities[J].Logistics Management,2009,32(12):93-95. |
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| Authors: | ZHOU Rao-yang |
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| Institution: | ZHOU Rao-yang(Management Department, Guangdong Technical College of Water Resources and Electric Engineering, Guangzhou 510635, China) |
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| Abstract: | This paper discusses the connotation of logistics service quality and the logistics capability and its elements, then analysis the enterprise how to enhance the logistics Service quality based on the logistics capabilities. |
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| Keywords: | logistics service quality logistics capability competitive advantage |
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