Evaluation of outdoor recreational settings: A problem of measuring user satisfaction |
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| Authors: | Francis P Noe Muzaffer Uysal |
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| Institution: | US Department of The Interior, Southeast Regional Office, 75 Spring Street, SW, Atlanta, GA 30303, USA;Virginia Polytechnic Institute and State University, Department of Hospitality and Tourism Management, 351 Wallace Hall, Blacksburg, VA 24061, USA |
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| Abstract: | The planning of sound and substantial outdoor recreational programs is dependent upon an understanding of the valuative process of satisfaction which is largely a result of user judgments. This study describes overall satisfaction as a function of instrumental and expressive factors, expectations, and past-use. The study revealed that expressive and instrumental factors may be stronger predictors of overall satisfaction than are the expectation factors or past-use. However, the relative importance of instrumental and expressive factors reveals site-specific variation. |
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| Keywords: | expressive instrumental expectations past-use and satisfaction |
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