对我国中小企业技术服务部门逆向物流流程的研究

文中简单介绍了逆向物流相关概念，分析了我国中小企业技术服务部门的逆向物流流程中所存在问题，包括没有统一的流程和口径、没有建立返修产品的资料卡、没有明确逆向物流成本分派问题等，然后提出了一些解决措施：建立统一逆向物流流程，记录返修产品或者客户信息、建立有效评审机制、统一逆向物流口径和明确逆向物流成本分派。

The Study of the Reverse Logistics Process of Our Country Small and Medium-sized Enterprise Technology Service Department

This article simply introduces the related concept of reverse logistics,analyzes the existing reverse logistics problems of the technology service department of the small and medium-sized enterprise in our country,including no unified process and caliber,no building repair products information card,no clearing reverse logistics cost assignment problem,etc.And then it puts forward some solutions：establishing the unified reverse logistics process,recording all repaired products or customer information,establishing effective evaluation mechanism,unifying caliber of reverse logistics and clearing the dispatching of reverse logistics cost.