Introducing new computer-based systems into Zenbank |
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| Authors: | Francis Wilson |
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| Affiliation: | Francis Wilson is Lecturer in Information Technology and an Associate of the Information Systems Research Centre at the University of Salford. |
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| Abstract: | Here the author examines the development and implementation of a computer-based system within a financial services organization. It highlights emerging paradoxes within the developments of systems design which utilise quality management methodologies to support IT intensive business processes. |
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