DELPHI Findings about Internet Systems Problems, with Implications for Other Technologies

This article first reports the results of an on-line DELPHI Questionnaire study of the management problems of Internet/Web systems development. The study results indicate two "most important' clusters of problems: those that are concerned with strategy-related issues, and those that are concerned with data integrity and privacy issues. The first group is generally rated as being more important than the second. The article briefly discusses the overall results of the study. Thereafter the article is devoted to the "strategy' category of problems, with attention to the findings of other studies, including six prior similar-methodology DELPHI studies involving problems of managing technologies in other technology realms. Strategy problems are ranked among the most important technology management problems in all of the fields of these studies. A broad industry and academic effort to deal with the strategy and planning problem seems necessary to establish strategy theory and best practices for planning that are useful across many technology fields.