银客纠纷的对策、思考与建议

银行是面向社会大众的金融服务机构,在提供服务的过程当中,因银行与客户各自之间的信息掌握、产品使用、理解能力、文化背景、风俗习惯等的不同与偏差,银行与客户免不了会产生各种各样的摩擦与纠纷。文章从银行基层的角度出发,通过案例剖析方式,试图探索一条处理银行与客户纠纷的方式。

Some Countermeasures,Thoughts and Suggestions on How to Properly Solve Disputes between Customers and Banks

Bank, as a financial service provider, is open to the public. It is unavoidable to have fractions and disputes with customers due to the difference in information acquisition, product utilization, understanding capacity, cultural background, social customs and habits, among other factors. In response to this problem, this article tries to find a way out by analyzing cases from the grass-root level of banks.