Trust disposition,trust antecedents,trust, and behavioral intention |
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| Authors: | Stephen W Wang Waros Ngamsiriudom Chia-Hung Hsieh |
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| Institution: | 1. Department of Shipping and Transportation Management, National Taiwan Ocean University, 2 Pei-Ning Road, Keelung, Taiwan 20224, Republic of Chinastephen@mail.ntou.edu.tw;3. Department of Management and Marketing, Mike Cottrell College of Business, University of North Georgia, Dahlonega, GA, USA;4. Department of Business Administration, Ming Chuan University, 250 Zhong-Shan North Road, Sec. 5, Taipei, Taiwan, Republic of China |
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| Abstract: | Trust is important for fostering successful relationships, reducing uncertainty and risk, and increasing willingness to purchase. This study tests the replications in the mobile banking (m-banking) industry and the influence of trust on purchase intention via investigating the relationships between disposition to trust, and trust antecedents to trust in forming trust in m-banking services, which in turn leads to behavioral intention to adopt those services. In spite of numerous studies being focused on the critical role of trust in recent decades, the topic of multidimensional trust antecedents in m-banking, as well as the effects of disposition to trust on m-banking adoption intention has been relatively neglected. Based on the data collected in Taiwan, the results reveal significant positive relationships between disposition to trust, trust antecedents, and trust. Meanwhile, the relationship between trust and behavioral intention are positively significant. Contributions and managerial implications are discussed. |
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| Keywords: | trust trust antecedents intention disposition to trust online banking |
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