Job involvement,commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus |
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| Affiliation: | 1. Department of Hotel and Tourism Management, Cyprus University of Technology, Spirou Araouzou 115, P.O. Box 50329, 3036 Limassol, Cyprus;2. School of Business and Management, University of Central Lancashire (Cyprus), 12-14 University Avenue, Pyla, 7080 Larnaka, Cyprus;1. School of Hospitality Management, The Pennsylvania State University, University Park, PA 16802, United States;2. Department of Consumer Sciences, The Ohio State University, Columbus, OH 43210, United States;3. Sellinger School of Business & Management, Loyola University Maryland, Baltimore, MD 21201, United States;1. Department of Tourism and Hospitality Management, The University of Waikato Management School Private Bag 3105, Hamilton 3240, New Zealand;2. Department of Marketing, Operations and Management, ISCTE IUL Business School, Lisbon 1649-026, Pigeon-hole: 308, Portugal;3. Department of Marketing, Operations and Management, ISCTE IUL Business School, Lisbon 1649-026, Portugal;1. Department of Legal Studies, The University of Mississippi, 202 Odom Hall, Mississippi, MS 38677, USA;2. School of Justice Studies, Eastern Kentucky University, Stratton 467, 521 Lancaster Avenue, Richmond, KY 40475, USA;3. School of Criminal Justice, Ferris State University, 525 Bishop Hall, Big Rapids, MI 49307, USA;1. Department of Hospitality and Service Management, Business School, Sun Yat-Sen University, Guangzhou, 510275, China;2. The School of Hospitality and Tourism Management, Purdue University, 900 W. State Street, West Lafayette, IN 47907-2115, USA;3. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong |
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| Abstract: | The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed. |
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| Keywords: | Cyprus Turnover intention Job satisfaction Job involvement Organizational commitment SEM |
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