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| 湖南省某中医院门诊患者满意度调查 | |
| 引用本文： | 吴春英,朱立,杨岩涛. 湖南省某中医院门诊患者满意度调查[J]. 经济研究导刊, 2014, 0(29): 279-281 |
| 作者姓名： | 吴春英 朱立 杨岩涛 |
| 作者单位： | 1. 湖南中医药大学 管理与信息工程学院 长沙 410208 2. 湖南省中医药研究院,长沙,410208 3. 湖南中医药大学 药学院 长沙 410208 |
| 基金项目： | 湖南省教育厅科研项目(12C0256)；2013年度湖南中医药大学管理与信息工程学院国家课题培育项目和青年教师科研启动项目计划课题(启动项目)；湖南省哲学社会科学基金项目(13YBA258)；2014年度湖南省科学技术厅项目 |
| 摘 要： | 目的:了解湖南省某中医院门诊患者满意度现状及影响因素,并提出对策建议。方法:采用发放调查问卷的形式对来此中医院就诊的患者进行调查。结果:患者对此中医院的忠诚度是比较高的,78%的患者表示在此中医院看过2次以上病;患者选择到此中医院看病的原因中,"中医特色鲜明"排在首位,占被调查人员的67%;患者对此中医院满意度总体来说较高;52%的患者表示会介绍其他病人来此中医院看病。建议:继续做好医务人员服务;改善就医流程;优化就医环境。 |
| 关 键 词： | 中医院 患者满意度 调查 |
A Chinese medicine hospital outpatient satisfaction survey in Hunan Province |
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| WU Chun-ying,ZHU Li,YANG Yan-tao. A Chinese medicine hospital outpatient satisfaction survey in Hunan Province[J]. Economic Research Guide, 2014, 0(29): 279-281 | |
| Authors: | WU Chun-ying ZHU Li YANG Yan-tao |
| Affiliation: | WU Chun-ying, ZHU Li, YANG Yan-tao ( 1a.Management and Information Engineering College, Hunan University of Chinese Medicine; 2 Hunan Province Traditional Chinese Medicine Research Institute ; 1b.medieine college , Hunan University of Chinese Medicine , Changsha 410208, China) |
| Abstract: | Objective：To investigate the status and influencing factors of outpatient satisfaction of a Chinese Medicine Hospital of Hunan Province,and puts forward some countermeasures and suggestions.Method：use questionnaire investigation to the Chinese medicine hospital patients.Results：the patients of this hospital of traditional Chinese medicine＇s loyalty is relatively high,78% of the patients expressed in this hospital of traditional Chinese medicine have seen more than 2 times in patients with disease;reason to choose this hospital of traditional Chinese medicine doctor,＂Chinese distinctive features＂ in the first row,accounted for by investigators 67% this hospital of traditional Chinese medicine;patient satisfaction in general higher;52% said the patient will introduce other patients to the hospital of traditional Chinese medicine doctor.Recommendations：continue to do a good job of medical personnel to improve the medical service;process optimization;medical environment. |
| Keywords: | Traditional Chinese Medicine Hospital patient satisfaction survey |
| 本文献已被 CNKI 维普 等数据库收录！ | |