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What is the joint effect of employee satisfaction and customer orientation on the organizational culture in metalworking manufacturing?
Authors:Bulent Aydin  Adnan Ceylan
Institution:1. School of Business Administration, GYTE , Kocaeli, Turkey bulentaydin@kibarholding.com;3. School of Business Administration, GYTE , Kocaeli, Turkey
Abstract:It is a known fact that culture is an important element for the organizations. In this context, a research has been carried out in which the main subject is about to investigate the organizational culture depending on the factors of employee satisfaction and customer orientation in metalworking manufacturing firms. To perform the study, we constructed an original model and conducted research with 578 employees of metalworking organizations. After the data analysis, we determined that organizational culture has positive-significant correlation with employee satisfaction and customer orientation (at the 0.000 level). Additionally, the total explained variance of organizational culture – depending on employee satisfaction and customer orientation – has come out as a satisfying value (0.53). According to the results of our research, we are able to conclude that employee satisfaction and customer orientation has a mid-level effect on creating a substantial organizational culture.
Keywords:customer orientation  employee satisfaction  organizational culture
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