| 水务行业客户服务管理探讨 |
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| 引用本文： | 於怡,贾伯林.水务行业客户服务管理探讨[J].价值工程,2014,33(33):178-179. |
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| 作者姓名： | 於怡 贾伯林 |
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| 作者单位： | 太平洋水处理工程有限公司,南通,226000 |
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| 摘 要： | 客户服务是企业竞争的制高点。本文系统地分析了水务行业客户服务的体系化、人性化以及差异化等特性,并对提高客户服务管理质量进行了进一步的探讨。
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| 关 键 词： | 水务行业 客户服务 管理 |
On Customer Service Management of Water Industry |
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| YU Yi
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JIA Bo-lin.On Customer Service Management of Water Industry[J].Value Engineering,2014,33(33):178-179. |
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| Authors: | YU Yi JIA Bo-lin |
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| Institution: | YU Yi; JIA Bo-lin ( Pacific Water Treatment Engineering Co., Ltd., Nantong 226000, China ) |
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| Abstract: | The customer service is the commanding height of the enterprise competition. This paper systematically analyses the systemization, humanization and differentiation of the customer service of the water industry and further discusses the improvement of customer service management quality. |
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| Keywords: | water industry customer service management |
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