| 基于QFD的生产与运作管理课程顾客需求分析 |
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| 引用本文： | 殷旅江,杨立君,付雅琴,杜小艳.基于QFD的生产与运作管理课程顾客需求分析[J].价值工程,2014(32):196-197. |
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| 作者姓名： | 殷旅江 杨立君 付雅琴 杜小艳 |
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| 作者单位： | 湖北汽车工业学院经济管理学院,十堰,442002 |
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| 基金项目： | 湖北汽车工业学院教育科学研究项目(201305y)；湖北省教育科学“十二五”规划2011年度课题(2011B071)；湖北省高等学校教学研究项目20070344/J200731。 |
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| 摘 要： | 论文首先对高校顾客进行识别,并对重要顾客加以分析,然后以QFD理论为指导,利用问卷调查的方法对《生产与运作管理》课程的重要顾客进行需求调查,在此基础上利用亲和图方法对该课程顾客需求进行分析。
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| 关 键 词： | QFD理论 生产运作管理 课程 顾客需求 |
Analysis of Customer Requirements of Production and Operation Management Course Based on QFD Theory |
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| YIN Lv-jiang
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YANG Li-jun
,
FU Ya-qin
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DU Xiao-yan.Analysis of Customer Requirements of Production and Operation Management Course Based on QFD Theory[J].Value Engineering,2014(32):196-197. |
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| Authors: | YIN Lv-jiang YANG Li-jun FU Ya-qin DU Xiao-yan |
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| Institution: | ( School of Economics and Management, Hubei University of Automotive Technology, Shiyan 442002, China ) |
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| Abstract: | First, college and university customers are identified in this paper, and the important customers are analyzed. Then taking QFD theory as the instruction, the questionnaire survey method is used to do demand investigation to the important customers of Production and Operation Management course. And on this basis, the affinity diagram method is used to analyze customer requirements of the course. |
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| Keywords: | QFD theory production operation management course customer requirements |
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