高校餐厅服务能力提升研究——基于IE与Flexsim仿真

根据高校餐厅实例,为了提高服务能力,使用工业工程方法对购餐流程、餐厅布局进行优化改善。利用Flexsim软件建立仿真模型,通过实地测量、随机抽样等方法收集数据,通过极大似然估计法、拟合优度检验法验证数据分布并求出仿真参数。仿真结果显示,一小时内优化后的购餐仿真模型较现行模型能够多服务124人,且4个结账台的工作率均得到提升,证明优化后方案能够有效缓解人流拥挤,提高服务能力,对优化方案的实施提供数据支撑。

Research on the Improvement of University Restaurant Service Capability:Based on IE and Flexsim Simulation

According to the example of University restaurant,in order to improve the service ability,the industrial engineering method is used to optimize the meal purchasing process and restaurant layout.Considering the process random events,queuing,popular routes and other factors,the simulation model is established by using Flexsim software.The data are collected by field measurement and random sampling,and the data distribution is verified by maximum likelihood estimation method and goodness of fit test method,and the simulation parameters are calculated.The simulation results show that the optimized model can serve 124 people more than the current model in one hour,and the working rate of the four checkout counters has been improved,which proves that the optimized scheme can effectively alleviate the crowd congestion,improve the service ability,and provide data support for the implementation of the optimization scheme.