Understanding Supplier-Selection Criteria: Meeting Planners' Approaches to Selecting and Maintaining Suppliers |
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Authors: | Miyoung Kim Soyoung Boo |
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Institution: | 1. College of Human Environmental Sciences, School of Hotel and Restaurant Administration , The Oklahoma State University , 210 Human Environmental Sciences-West, Stillwater, OK, 74078-6173, USA miyoung.kim@okstate.edu;3. Department of Tourism and Hospitality Management,School of Business , The George Washington University , Funger Hall, Suite 301S, 2201 G Street, NW, Washington, DC, 20052, USA |
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Abstract: | Few attempts have been made to explain the change in perspectives in regard to meeting planners' supplier-selection criteria in relation to initial supplier selection versus meeting planner-supplier relationships. This article aims to examine the perspective differences using 15 modified supplier-selection criteria in an exploratory manner. Results of this study indicate that meeting planners' perspectives on the same decision factors can change in terms of selecting and deciding upon long-term relationships. The key findings would lead to managerial implications for sales personnel of both Meetings, Incentives, Conventions, and Exhibitions (MICE) industry suppliers and local convention and visitor bureaus (CVBs). |
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Keywords: | Supplier-selection criteria initial supplier selection meeting planner-supplier relationships meeting planners |
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