INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 |
| |
| Authors: | Rob Law Rosanna Leung Dimitrios Buhalis |
| |
| Affiliation: | 1. School of Hotel and Tourism Management at The Hong Kong Polytechnic University , Hung Hom, Kowloon, Hong Kong E-mail: hmroblaw@polyu.edu.hk hmroblaw@polyu.edu.hk;3. School of Hotel and Tourism Management at The Hong Kong Polytechnic University , Hung Hom, Kowloon, Hong Kong E-mail: hmrosanna@polyu.edu.hk;4. International Center for Tourism and Hospitality Research in the School of Service Management at Bournemouth University , Dorset, UK |
| |
| Abstract: | The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale. |
| |
| Keywords: | Information technology tourism management and marketing research journals publications |
|
|
