Helpful Reviewers in TripAdvisor,an Online Travel Community |
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| Authors: | Hee “Andy” Lee Rob Law Jamie Murphy |
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| Institution: | 1. School of Hotel and Tourism Management , The Hong Kong Polytechnic University, TST East, Kowloon , Hong Kong SAR, China hmandyle@polyu.edu.hk;3. School of Hotel and Tourism Management , The Hong Kong Polytechnic University, TST East, Kowloon , Hong Kong SAR, China;4. Murdoch Business School , Murdoch University , Murdoch, Western Australia |
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| Abstract: | Online communities need a critical mass for communication, information, and entertainment and should provide useful information for their members in order to obtain this critical mass. The abundance of online travel reviews increases cognitive costs of travelers, and travelers use extrinsic cues to judge the quality of online reviews to eliminate costs associated with the information process. Of various cues used in online environments, this study examined an online reputation system in TripAdvisor.com and profiled the reviewers who post helpful reviews in the online travel community. The key findings include that helpful reviewers are those who travel more, actively post reviews, belong to any age and gender groups, and give lower hotel ratings. This study adds to research of online travel reviewers by characterizing helpful information creators among online content creators. |
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| Keywords: | Online reviewer reputation eWOM source credibility profile |
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