| 河南省快递企业服务质量评析及提升途径研究 |
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| 引用本文： | 贺金霞.河南省快递企业服务质量评析及提升途径研究[J].物流技术,2012(15):186-188. |
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| 作者姓名： | 贺金霞 |
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| 作者单位： | 河南工程学院工商管理系 |
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| 摘 要： | 提高快递企业服务质量,对促进河南省物流发展和中原经济区建设具有一定现实意义。通过快递服务质量评价体系的建立,对河南省十三家重点快递企业的服务质量进行实测评价,发现河南省快递企业的可靠性最高,安全性和有形性较差,进一步有针对性地提出提升河南省快递服务质量的途径。
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| 关 键 词： | 快递企业 服务质量 评析 河南 |
Study on Evaluation and Improvement of Service Quality of Henan Express Enterprises |
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| HE Jin-xia.Study on Evaluation and Improvement of Service Quality of Henan Express Enterprises[J].Logistics Technology,2012(15):186-188. |
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| Authors: | HE Jin-xia |
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| Institution: | HE Jin-xia(Department of Business Administration,Henan Engineering Institute,Zhengzhou 450000,China) |
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| Abstract: | In this paper,through establishing an express service quality evaluation system,we evaluated the service quality of thirteen key express enterprises in Henan,found that the enterprises scored high in reliability but low in safety and tangibility,and then proposed the clear-targeted suggestions for the improvement of the service quality of Henan express enterprises. |
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| Keywords: | express enterprise service quality evaluation Henan |
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