| 提高海外领队服务质量的探索 |
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| 引用本文： | 胡昕. 提高海外领队服务质量的探索[J]. 贵州商业高等专科学校学报, 2014, 0(1): 65-67 |
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| 作者姓名： | 胡昕 |
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| 作者单位： | 贵州商业高等专科学校旅游系,贵州贵阳550004 |
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| 摘 要： | 领队是出境旅游服务的核心人物。面对越来越多的境外旅游投诉问题,领队的能力培养也显得越来越重要。通过对领队工作的分析,找出目前领队工作存在的问题,提出一些具体的具体措施,从而来提高领队的服务质量。
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| 关 键 词： | 出境旅游 领队 质量 |
Exploration of improving the service quality of overseas |
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| Hu Xin. Exploration of improving the service quality of overseas[J]. Journal of Guizhou Commercial College, 2014, 0(1): 65-67 |
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| Authors: | Hu Xin |
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| Affiliation: | Hu Xing ( Department of tourism, Guizhou Commercial College, Guiyang, Guizhou 550004) |
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| Abstract: | Outbound tourism services leader is the central figure. The face of a growing number of foreign tourist com- plaints, capacity - building leader is also becoming increasingly important. Based on the analysis of the work of the lead- er,the leader is currently working to idertify the problems, propose some specific concrete measures, thereby to improve the quality of service leader. |
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| Keywords: | Abroad Tourism leader Quality |
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