How virtual reality moderates daily negative mood spillover among hotel frontline employees: A within-person field experiment |
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| Institution: | 1. Department of Hospitality and Tourism Management, University of North Texas, 1155 Union Circle #311100, Denton, TX, 76203, USA;2. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST East, Kowloon, Hong Kong;3. Department of Tourism Management, Shandong University, Shanda Nanlu Rd.27, Jinan, 250100, China;1. Rutgers University. Department of Agriculture and Natural Resources. 88 Lipman Dr., New Brunswick, NJ, 08901, USA;2. North Carolina State University, Department of Parks, Recreation, and Tourism Management, 3028D Biltmore Hall, Raleigh, NC, 27695, USA;3. North Carolina State University, Department of Parks, Recreation, and Tourism Management, 4008J Biltmore Hall, Raleigh, NC, 27695, USA;4. Appalachian State University, Department of Management, 4078 Peacock Hall, Boone, NC, 28608, USA;1. Research Assistant Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, China;2. University of Surrey, School of Hospitality and Tourism Management, UK;3. School of Tourism Management, Sun Yat-Sen University, Tangzhou Rd. 1, Zhuhai, China;4. UMDF Chair Professor of Smart Tourism, Asia-Pacific Academy of Economics and Management, China;1. Department of People & Organisations, Bournemouth University Business School, D122, Talbot Campus, Bournemouth University, Poole, Dorset, BH12 5BB, UK;2. School of Management, Jinan University, 601 West Huangpu Avenue, Tianhe District, Guangzhou, Guangdong, China |
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| Abstract: | This study explores how virtual reality (VR) interventions mitigate daily negative mood spillover among hotel frontline employees through a daily dairy study. A within-subject field experiment was conducted to collect data from 87 hotel employees over ten consecutive workdays (846 daily responses). The multilevel analysis supports daily negative mood spillover by revealing positive relationships between negative moods before work and midday negative moods, and between midday negative moods and turnover intentions. Exposure to virtual natural scenes alleviates these daily positive relationships. Employees with high (vs. low) levels of trait mindfulness are less likely to be influenced by their negative moods before work when exposed to the VR intervention. This study advances our knowledge by integrating spillover theory, stress recovery theory, and mindfulness through a multilevel framework of employees’ daily emotional fluctuations moderated by VR interventions. The study findings provide hotel professionals with meaningful information regarding workplace stress management. |
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| Keywords: | Spillover Negative mood Turnover intention Experience sampling method VR intervention Trait mindfulness |
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