Information direction, website reputation and eWOM effect: A moderating role of product type |
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| Authors: | Cheol Park Thae Min Lee |
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| Institution: | a School of Business Administration, Korea University, Jochiwon-Eup, Yongi-Gun, Chungnam, 339-700, South Korea
b Department of Business Administration, Chungbuk National University, Gaeshin-Dong, Heungduk-Gu, Cheongju, Chungbuk, 361-763, South Korea |
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| Abstract: | This article examines how the electronic word of mouth (eWOM) information direction (positive vs. negative) and a website's reputation (established vs. unestablished) contribute to the eWOM effect. The article describes a study focusing on the moderating role of the product type (search vs. experience). The results of the experiment show that the eWOM effect is greater for negative eWOM than for positive eWOM, greater for established websites than for unestablished websites, and greater for experience goods than for search goods. The results support the moderating effects of product type on the eWOM information direction-website reputation-eWOM effect relationship. The impact of negative eWOM on the eWOM effect is greater for experience goods than for search goods. Similarly, the impact of website reputation on the eWOM effect is greater for experience goods than for search goods. The findings provide managerial implications for an Internet marketing strategy. |
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| Keywords: | Internet marketing Electronic word of mouth (eWOM) Direction Website reputation Search goods Experience goods |
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