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Consumer revenge behavior: A cross-cultural perspective |
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| Authors: | Haithem Zourrig Jean-Charles Chebat Roy Toffoli |
| Institution: | aSchool of Management (ESG), University of Quebec in Montreal, 8888, Succursale Centre-Ville, Montreal (Qc) H3C Canada 3P8;bChair of Commercial Space and Customer Service Management, HEC Montreal, Av. 5540, Louis Colin, Montreal (Qc) H2T Canada 3A7;cSchool of Management (ESG), University of Quebec in Montreal, 8888, Succursale Centre-Ville, Montreal (Qc) H3C Canada 3P8 |
| Abstract: | |
| Keywords: | Service failure Consumer revenge Avoidance behavior Idiocentrism Allocentrism Coping behavior |
| 本文献已被 ScienceDirect 等数据库收录！ | |