| 烟草卷烟物流一体化服务评价管理体系研究 |
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| 引用本文： | 张丹羽,宋庆奎,邱莹.烟草卷烟物流一体化服务评价管理体系研究[J].物流技术,2011(5):7-9. |
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| 作者姓名： | 张丹羽 宋庆奎 邱莹 |
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| 作者单位： | 山东大学管理学院;山东省烟草专卖局(公司); |
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| 基金项目： | 中国烟草总公司山东省公司科技项目“烟草卷烟物流一体化服务评价管理体系研究”(11030013550947) |
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| 摘 要： | 为提升卷烟物流服务质量、提高卷烟物流服务效率,山东省烟草专卖局(公司)在"事前预警、事中控制、事后改进"思想指导下建立评价管理模型,并从流程分析入手,综合KPI、BSC等科学理论,研究制定出一套包括物流服务规范、服务评价指标和评价结果智能追溯等关键环节的卷烟物流一体化服务评价管理体系。
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| 关 键 词： | 卷烟物流 一体化服务 评价管理 |
Study on Evaluation Management System for Tobacco and Cigarette Logistics Integrated Services |
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| ZHANG Dan-yu,SONG Qing-kui,QIU Ying of Sh,ong Province,Ji'nan ,China.Study on Evaluation Management System for Tobacco and Cigarette Logistics Integrated Services[J].Logistics Technology,2011(5):7-9. |
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| Authors: | ZHANG Dan-yu SONG Qing-kui QIU Ying of Sh ong Province Ji'nan China |
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| Institution: | ZHANG Dan-yu1,SONG Qing-kui2,QIU Ying1(1.School of Management,Shandong University,Ji'nan 250100,2.Tobacco Monopoly Administration(Corporation) of Shandong Province,Ji'nan 250101,China) |
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| Abstract: | To improve the quality and efficiency of cigarette logistics services,Shandong Tobacco Monopoly(Corporation) Bureau establishes an evaluation management model following the principle of pre-operation warning,mid-operation control,and post-operation rectification and applies the model to the practical processes of cigarette logistics to establish a cigarette logisitcs integrated serivce evaluation management system that includes as its key components the links of logistics service standards,service evaluatio... |
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| Keywords: | cigarette logistics integrated service evaluation management |
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