浅谈质量管理与质量意识

质量管理属于行为意识的管理,人的意识、观念对其行为活动及其导致的最终结果会产生重大的影响。先进的生产技术和优良的技术装备知识是提高产品质量和服务等级的一种有效途径。只有树立严谨的质量控制意识、端正服务态度,才能从根本上提高产品质量和服务等级,从而打造出优质的服务品牌。因此,"人"的质量意识的形成和提升是质量控制的重点。

On the Quality Management and Quality Awareness

The quality management is the management of behavioral awareness.People's consciousness and concept will have a significant impact on their behavioral activity and the resulting final result.The advanced production technology and excellent knowledge of technical equipment is an effective way to improve quality and service level of product.Only establishing rigorous quality control awareness,correct service attitude can fundamentally improve the quality and service level of product,thereby creating a high-quality brand of service.Therefore,the formation and enhancement of people’s quality awareness is the focus of quality control.