The effects of ethical leadership on manager job satisfaction,commitment, behavioral outcomes,and firm performance |
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| Authors: | Woo Gon Kim Robert A Brymer |
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| Institution: | 1. International Center for Hospitality Research, Dedman School of Hospitality, College of Business, Florida State University, 288 Champions Way, UCB 4116, P.O. Box 3062541, Tallahassee, FL 32306-2541, USA;2. Dedman School of Hospitality, College of Business, Florida State University, 288 Champions Way, UCB 4115, P.O. Box 3062541, Tallahassee, FL 32306-2541, USA |
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| Abstract: | This study investigates the effects of ethical leadership on a hotel middle manager's job satisfaction and affective commitment, which in turn influence that manager's behavioral outcomes (e.g., extra effort and turnover intention) that can also impact the hotel's performance. Mail surveys were distributed to 30 U.S. hotels, representing more than 8 different national and international brands, and 324 middle managers participated in the survey. This study demonstrates that executives’ ethical leadership is positively related to their middle managers’ job satisfaction and their affective organizational commitment. Middle managers’ job satisfaction is positively related to organizational commitment, but job satisfaction does not necessarily lead to their willingness to exert extra effort. The positive linkage between middle managers’ extra effort and the hotel's competitive performance is also confirmed. |
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| Keywords: | Ethical leadership Job satisfaction Affective organizational commitment Extra effort |
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