Institutional support for new work roles: The case of care coordinators in the United States and England |
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Authors: | Nick Krachler |
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Institution: | King's Business School, King's College London, London, UK |
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Abstract: | Drawing on comparative employment relations literature, this article explores how employment relations (ER) institutions support the ‘care coordinator’, a new role tasked with aiding the exchange of information between health and social services in the United States and the UK. Findings show that in both countries, multi-employer collective bargaining facilitated this role by providing good working conditions and a stable work environment; additionally, the new role performed better in England due to the broader scope of bargaining and supportive management practices. The article advances a comparative institutional perspective on the creation of new tasks focused on sub-national (sectoral and regional) ER. |
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