Supply chain integration and operational performance: The contingency effects of production systems |
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Authors: | Yongyi Shou Ying Li Youngwon Park Mingu Kang |
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Institution: | 1. School of Management, Zhejiang University, PR China;2. School of Management, Shandong University, PR China;3. Graduate School of Humanities and Social Sciences, Saitama University, Manufacturing Management Research Center, University of Tokyo, Japan |
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Abstract: | The boundary conditions of supply chain integration (SCI) have been widely studied in order to find out when SCI is applicable and effective. However, prior studies have mainly focused on external contextual factors, such as supply complexity, environmental uncertainty and country-level infrastructure. This study contributes to the SCI literature by examining the contingency effects of internal production systems on the relationship between supplier integration, customer integration and operational performance. Based on organizational information processing theory, we provide evidence to show that the impact of supplier and customer integration on operational performance varies across production systems, such as one-of-a-kind production, batch production and mass production systems. The empirical results also reveal how supplier and customer integration can be matched with different configurations of production systems in order to achieve the desired quality, flexibility, delivery or cost performance. |
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Keywords: | Supply chain integration Operational performance Production system Boundary condition Supplier integration Customer integration |
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