Consumer Protection in Electronic Commerce: Some Remarks on the Jordanian Electronic Transactions Law

It has become increasingly certain that the success of e-commerce in any country depends mainly on the predictability and suitability of the legal framework and whether such framework copes sensibly with the needs of online consumers. For e-commerce to reach its full potential, consumers must have effective protection when shopping online, and their primary rights must be adequately protected. This paper thus explores the way in which the Electronic Transactions Law deals with such rights and determine whether or not this law gives due attention to consumer protection in an online environment. Furthermore, this paper encourages debate of what such law should be in order to enhance legal certainty as well as increase trust in e-commerce in Jordan. This paper, however, is not intended to provide the final answer to all questions and challenges in this regard, but to identify the main components, and provide perspectives on how to deal with such issue.