| 面向CRM的基于Multi-Agent的数据挖掘模型研究 |
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| 引用本文： | 佟志臣,刘滨,王建军.面向CRM的基于Multi-Agent的数据挖掘模型研究[J].河北工业科技,2009,26(5):311-314. |
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| 作者姓名： | 佟志臣 刘滨 王建军 |
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| 作者单位： | 河北科技大学经济管理学院,河北石家庄,050018 |
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| 摘 要： | 数据挖掘是CRM的重要支持技术。为了提高CRM中的数据挖掘系统的智能性,提出了基于Multi-Agent的数据挖掘模型,该模型包括站点层、管理层、协作挖掘层和算法层;详细描述了各层次的功能及协作机制;给出了数据挖掘在CRM中的实施过程。
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| 关 键 词： | CRM 数据挖掘 Multi-Agent |
Research on the CRM-oriented and Multi-Agent based data mining model |
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| TONG Zhi-chen,LIU Bin,WANG Jian-jun.Research on the CRM-oriented and Multi-Agent based data mining model[J].Hebei Journal of Industrial Science & Technology,2009,26(5):311-314. |
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| Authors: | TONG Zhi-chen LIU Bin WANG Jian-jun |
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| Institution: | 1.College of Economics and Management;Hebei University of Science and Technology;Shijiazhuang Hebei 050018;China;2.Network Center;Hebei University of Economics and Trade;Shijiazhuang Hebei 050061;China |
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| Abstract: | Data mining is an important supporting technology of CRM.To improve the intelligence of data mining system in CRM,an data mining system model and the related algorithm are proposed based on Multi-Agent.The model consists of Site layer,administrating layer,mining collaboration layer and algorithm layer.The function of each layer and the collaboration mechanism are described in detail.Finally,the data mining procedure in CRM is introduced. |
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| Keywords: | CRM Multi-Agent |
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