Institution: | a Business Administration, Simon Fraser University, 8888 University Drive, Burnaby, BC, Canada V5A 1S6 BC b Surveys.com, San Jose, CA, USA c Department of Marketing, Bentley College, Waltham, Massachusetts, USA d Division of Industrial Marketing, and PhD. Program in E-Commerce, Lulea University of Technology, Lulea, Sweden e Centre for Communication Technology, University of Malta, Malta |