Seeing the full picture? Technologically enabled multi‐agency working in health and social care |
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Authors: | Susan Baines Rob Wilson Sarah Walsh |
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Institution: | Manchester Metropolitan University; Newcastle University; Newcastle University Business School (NUBS) |
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Abstract: | The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change. |
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