Logistics customer service levels in Poland:: Changes between 1993 and 2001 |
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| Institution: | 1. Instituto de Física Fundamental (IFF-CSIC), Serrano 123, 28006 Madrid, Spain;2. Faculty of Civil Engineering, University of Belgrade, Bulevar Kralja Aleksandra 73, 11000 Belgrade, Serbia;3. Institute of Physics, University of Belgrade, Pregrevica 118, 11080 Belgrade, Serbia;1. Universidade Federal de Santa Caterina, 88040-900 Florianopolis, Brazil;2. University of Agder, 4898 Grimstad, Norway;1. Centre for Clean Energy and Nano Convergence (CENCON), Hindustan Institute of Technology and Science (HITS) (Deemed to be University), Padur, Kelambakkam, Chennai, India;2. Advanced Materials Research Centre, Marutham Nagar Ext, Vadavalli, Coimbatore, India;3. Quantum Functional Semiconductor Research Centre (QSRC), Nano Information Technology Academy (NITA), Dongguk University, 30 Phildong-ro 1-gil, Chung-gu, Seoul, 04620, South Korea;1. Research, Technological Innovation and Supercomputing Center of Extremadura (CénitS), N-521, Km. 41.8, 10071 Cáceres, Spain;2. University of Extremadura - Escuela Politécnica de Cáceres, Avda. Universidad s/n, 10003 Cáceres, Spain |
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| Abstract: | Customer service plays an important role in companies acting in new market economies of Central Europe. Assessment of customer service is possible while adopting different standards reflecting various aspects of that service. This paper presents results of surveys of Polish companies in the period 1993–2001. Those surveys show that Polish manufacturers changed their attitudes towards customer service and its competitive advantage aspects. They are aware of growing customer requirements and adopt sets of standards to evaluate that service. However, several drawbacks can be indicated in the field of practical use of those standards such as low quality or sporadic reports and accidental use. |
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