A unifying view of goods and services supply chain management |
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Authors: | Tarikere T Niranjan Miles Weaver |
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Institution: | 1. Swiss Federal Institute of Technology , Zurich, Switzerland ttniranjan@ethz.ch;3. Leicester Business School , Leicester, UK |
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Abstract: | Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies. |
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Keywords: | service operations constructs inventory capacity immediately usable service |
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