Developing the Causal Model of Online Store Success |
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| Authors: | Cheolho Yoon Sanghoon Kim |
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| Institution: | 1. Dept. of Business Administration , Mokpo National University , Chonnam, Korea carlyoon@empal.com;3. Dept. of Management Information Systems , Kwangwoon University , Seoul, Korea |
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| Abstract: | This article introduces an Online Store Success Model (OSM) that reflects the characteristics of information systems, marketing, and e-commerce, and then empirically test the model. The OSM has five dimensions: system quality, information quality, service quality, trust, and customer loyalty. The model posits the causal relationships between the dimensions. In order to empirically test the model, a research model is developed and empirically analyzed by structural equation modeling using data from 244 customers on 69 online store websites. The results show that system quality significantly influences service quality and trust; information quality significantly influences service quality and customer loyalty; service quality also significantly influences trust and customer loyalty; and trust has a significant influence on customer loyalty. |
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| Keywords: | e-commerce trust service quality customer loyalty information system evaluation OSM (online store success model) |
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