科普场馆志愿服务队伍的组织流程管控

为探索新时代科技志愿服务队伍开展服务活动的运行机制与工作模式，本研究在文献研究基础上，调查了上海科技馆、苏州博物馆等有代表性的场馆，并结合重庆科技馆科技志愿服务支队十余年管理经验，研究了科技志愿服务队伍的特性，分析科技志愿服务队伍与科普场馆的关系，总结科技志愿服务队伍管控的特点，梳理出新时期科技志愿服务队伍的组织流程及关键环节管控的要点，以期为更多志愿服务工作提供可借鉴经验。

The management and control of the organization process of the volunteer team in the popular science museums

In order to explore the operation mechanism and working mode that the science and technology volunteer team carries out service activities in the new era, on the basis of literature study and investigation of Shanghai Science and Technology Museum, Suzhou Museum and a few representative samples, with reference to more than 10 years of management experience of the Chongqing Science and Technology Museum''s volunteer team, the paper studies the characteristics of the science and technology volunteer team, and its relationship with the popular science museum, summarizes the characteristics on how to manage and the volunteer team, analyzes the new organization process during volunteer team service, illustrates key control points, so as to provide methods for more volunteer groups.