影响制造企业对生产性服务企业信任的因素——基于中国汽车制造业的实证研究

制造企业把生产性服务外包给专业化的服务提供商是提高企业竞争力的有效途径,但是能否实行外包很大程度上取决于制造企业对生产性服务企业的信任度。影响组织间信任的因素是多元和多层次的。通过对中国汽车制造业相关企业的调查,收集数据进行了实证研究,研究结果大部分支持了Caldwell(2003)的组织间信任决定因素模型。最后,根据实证研究的结果,提出了促进中国制造企业和生产性服务企业互动的管理和政策建议。

Factors Influencing Manufacturers' Trust on Services Providers

An effective approach to enhance manufacturers′ competitive advantage is to outsource specific services. However, manufacturers′ trust on services providers determines the extent to which such outsourcing service are available. Additionally, factors influencing inter-organizational trust are mutil-dimensional. This paper empirically tests a model advanced by Caldwell (2003) which suggests some factor determining inter-organizational trust and finds evidence supporting this model. The methods used in this empirical study include a survey of China auto manufacturers and ordinal linear regression analysis. Additionally, suggestions to promote trust and interactions between China auto manufacturers and services providers are noted, so are the possible managerial and policy implications.