| Abstract: | Consumer behavior is often driven by the extent to which consumers feel confident regarding their decisions, which frequently hinge, especially in high‐stakes situations, on their information search. This article examines a multidimensional self‐confidence concept to explore how consumer self‐confidence influences information search. Findings of a mail survey document that high‐confidence consumers engage in more intensive search activities and that demographic patterns shape consumer self‐confidence scores. The findings empirically support a multidimensional measurement of self‐confidence to predict search behavior and suggest avenues to enhance the self‐confidence needed to produce positive marketplace experiences. |
