| 关于政府服务质量管理若干问题的思考 |
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| 引用本文： | 徐小佶.关于政府服务质量管理若干问题的思考[J].福建行政学院福建经济管理干部学院学报,2001(2):23-26,31. |
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| 作者姓名： | 徐小佶 |
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| 作者单位： | 福建行政学院公务员培训部,福建福州,350003 |
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| 摘 要： | 注意政府服务质量，增强为社会、社区公众服务意识，是20世纪80年代以来重振政府活力这一世界性思考中的重要内容。理解政府服务的无形特征、政府服务质量的内涵与构成要素、政府服务成本等成为提高政府服务质量，从而提升政府形象的有效途径。
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| 关 键 词： | 政府服务 服务质量 管理 |
| 文章编号： | 1008-584X(2001)02-0023-05 |
Some Thinkings on the Quality Control Problems in the Government Services |
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| by Xu Xiao-jiPublic Servant Training Center,Fujian Institute of Administration,Fuzhou ,China..Some Thinkings on the Quality Control Problems in the Government Services[J].Journal of Fujian School of Administration and Fujian Institute of Economics and Management,2001(2):23-26,31. |
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| Authors: | by Xu Xiao-jiPublic Servant Training Center Fujian Institute of Administration Fuzhou China |
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| Institution: | by Xu Xiao-jiPublic Servant Training Center,Fujian Institute of Administration,Fuzhou 350002,China. |
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| Abstract: | Attaching importance to the government service quality and reinforcing the conciousness to serve the society and the community, these constitute the worldwide trend in promoting government's vigor. It is an effective way for improving government's serve quality and thus enhancing government's public image as to understand the invisible character and composition elements of the government's services. |
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| Keywords: | government services quality administration |
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