Innovation failure in the eye of the beholder: towards a theory of innovation shaped by competing agendas within higher education |
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| Authors: | Adina Dudau Georgios Kominis Melinda Szocs |
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| Institution: | 1. Department of Management, University of Glasgow, Adam Smith Business School, Glasgow, UK;2. Department of Accounting and Finance, University of Glasgow, Adam Smith Business School, Glasgow, UK;3. Department of Management, University of Exeter Business School, Hope Hall, Exeter, UK |
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| Abstract: | This paper examines a case of perceived innovation failure in higher education, a service dominated by conflicting institutional logics of professionalism and markets. Through a mixed methodology investigating student attitudes to, and behaviour around, technological innovation, the paper makes a contribution to the public service innovation literature by focusing on duality in innovation outcomes. This is suggestive of an innovation typology in public services: professionalism-driven and consumerism-driven innovation. |
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| Keywords: | Innovation public services higher education consumerism professionalism |
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